Processing Specialist - Full-time / Part-time

Processing Specialist

The Processing Specialist is responsible for processing new client orders, securing payment information, executing vendor assignment, and communicating to clients a general understanding of appraisal related products alongside client and company operational protocol. Handle inbound and outbound calls within a service center from loan officers, appraisers, and property owners to obtain and report a real estate appraisal's process from initial order to product delivery via our web based platform.

Work hours can include Mon-Fri, 8:00am - 9:00pm & rotating Sats 8:00am - 5:00pm

Primary Responsibilities:

• Contact appraisers and clients for status updates while maintaining a detailed communication record on our web based platform.
• Communicate to clients and appraisers a high level understanding of appraisal related products alongside client and company operational procedure.
• Take action on each file with a superior level of execution and decision making to quickly and accurately determine what action is needed on issue files.
• Handle client concerns with autonomy to achieve client's expectations and negotiate fees and turn times with appraisers while exhibiting knowledge of all company protocols and procedures.
• Handle inbound and outbound phone calls.
• Troubleshoot problematic scenarios during all stages of the appraisal process.
• Provide follow up support to other StreetLinks departments for timely receipt of needed products and information.
• Work with Sales and Executives to assist clients with escalated files.
• Daily maintenance of the personal email and phone calls, as well as group emails and phone queues.
• Process borrower or client payment information utilizing the respective third party software system.
• Troubleshoot problematic order entry, payment, assignment or status scenarios during the appraisal process.

• High School Diploma or GED required.
• One year of experience in Microsoft Word, Outlook, data entry, and Internet Explorer.
• One year of work experience or a completed college degree/program.

Preferred Experience, Skills and Knowledge

• Ability to speak clearly and persuasively; listens and gets clarification.
• High level communication skills both orally and written.
• Ability to handle multiple priorities in a fast paced environment.
• Ability to interact with peers and managers with tact and diplomacy.
• Ability to process confidential information and consistently perform with a high level of customer service.
• Proficient in Microsoft Word, Outlook, data entry, and Internet Explorer.
• Typing Skills 40-plus WPM.
• Industry experience preferred.