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Home Services Technician - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sunriver, OR Sunriver, Oregon |
About this job
Job Overview
The Home Services Technician is responsible for responding to the needs of management, housekeeping, property managers, front desk, dispatch and guest service calls. S/he will assist in preparing homes and condos for guest arrival by providing exterior maintenance and hot tub services. S/he will assist in maintaining the AAA Four Diamond Standards
The Home Services Technician will always conduct them self in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Home Services Technician shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Essential Functions
* Provides prompt response to all service calls
* Responsible for delivery of requested guest items
* Keeps department vehicles stocked and orderly at all times
* Performs quality control checks on outdoor spas within our vacation rental inventory; including but not limited to: chemical checks, adding chemicals, basic maintenance and repairs, occasional drain and fills, and cleaning interior and exterior of vessel
* Keeps accurate and legible records of all services
* Resolves guests issues and is empowered to act in the absence of the manager
* Receives and stores incoming freight accurately and promptly
* Helps maintain a clean and safe working environment
* Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
* Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
* Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)
* Must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards.
* Acts with responsibility towards all company property, supplies, and equipment
* Provides accurate key control and effective security for all keys, buildings, and vehicles
* Will occasionally assist housekeeping; including but not limited to: lock ups, stripping and stocking, bed making, basic cleaning.
* Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised
* Communicates all pertinent information to appropriate departments
* Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
* Maintains an up to date working knowledge of all resort amenities as well as any special events
* Interacts with resort staff in a professional manner, assisting other departments with necessary information
* Up sells other resort services and amenities to guests
* Always maintains a professional demeanor and attitude
* Reports to work on time and according to posted schedule
* Maintains a professional appearance. Follows all Sunriver Resort dress code standards
* Remains alert, courteous and helpful to the guests and colleagues at all times
* Performs other duties as assigned
Qualifications
* High school diploma or equivalent preferred
* Prior hospitality experience preferred
* One year of customer service experience required
* Must be a United States citizen or possess a valid work permit
* Must possess a valid Oregon Driver's License and meet company driving standards
* Must be able to read , write and speak English
* Must be able to accurately follow instructions, both verbally and written
* Must possesses excellent communication skills
* Must be professional in appearance and demeanor
* Must be able to work under pressure
* Must be able to work in a fast paced environment
* Must have excellent listening skills
* Must always ensure a teamwork environment
* Must have basic knowledge of chemicals and their uses
* Ability to work a flexible schedule that may include evenings, weekends and holidays
* Must have the ability to deal effectively and interact well with the guests and associates
* Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
* Must have a passion for creating an exceptional experience for all guests
* Must have basic math skills
* Must be able to work in a variety of weather conditions (rain, sleet, wind, snow, heat);
* Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
* Must be able to repetitively lift, push, pull & carry up to 25 lbs, frequently up to 50 lbs. and occasionally up to 75 lbs;
* Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder
* Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.
The Home Services Technician is responsible for responding to the needs of management, housekeeping, property managers, front desk, dispatch and guest service calls. S/he will assist in preparing homes and condos for guest arrival by providing exterior maintenance and hot tub services. S/he will assist in maintaining the AAA Four Diamond Standards
The Home Services Technician will always conduct them self in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Home Services Technician shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Essential Functions
* Provides prompt response to all service calls
* Responsible for delivery of requested guest items
* Keeps department vehicles stocked and orderly at all times
* Performs quality control checks on outdoor spas within our vacation rental inventory; including but not limited to: chemical checks, adding chemicals, basic maintenance and repairs, occasional drain and fills, and cleaning interior and exterior of vessel
* Keeps accurate and legible records of all services
* Resolves guests issues and is empowered to act in the absence of the manager
* Receives and stores incoming freight accurately and promptly
* Helps maintain a clean and safe working environment
* Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
* Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
* Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.)
* Must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards.
* Acts with responsibility towards all company property, supplies, and equipment
* Provides accurate key control and effective security for all keys, buildings, and vehicles
* Will occasionally assist housekeeping; including but not limited to: lock ups, stripping and stocking, bed making, basic cleaning.
* Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised
* Communicates all pertinent information to appropriate departments
* Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
* Maintains an up to date working knowledge of all resort amenities as well as any special events
* Interacts with resort staff in a professional manner, assisting other departments with necessary information
* Up sells other resort services and amenities to guests
* Always maintains a professional demeanor and attitude
* Reports to work on time and according to posted schedule
* Maintains a professional appearance. Follows all Sunriver Resort dress code standards
* Remains alert, courteous and helpful to the guests and colleagues at all times
* Performs other duties as assigned
Qualifications
* High school diploma or equivalent preferred
* Prior hospitality experience preferred
* One year of customer service experience required
* Must be a United States citizen or possess a valid work permit
* Must possess a valid Oregon Driver's License and meet company driving standards
* Must be able to read , write and speak English
* Must be able to accurately follow instructions, both verbally and written
* Must possesses excellent communication skills
* Must be professional in appearance and demeanor
* Must be able to work under pressure
* Must be able to work in a fast paced environment
* Must have excellent listening skills
* Must always ensure a teamwork environment
* Must have basic knowledge of chemicals and their uses
* Ability to work a flexible schedule that may include evenings, weekends and holidays
* Must have the ability to deal effectively and interact well with the guests and associates
* Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
* Must have a passion for creating an exceptional experience for all guests
* Must have basic math skills
* Must be able to work in a variety of weather conditions (rain, sleet, wind, snow, heat);
* Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
* Must be able to repetitively lift, push, pull & carry up to 25 lbs, frequently up to 50 lbs. and occasionally up to 75 lbs;
* Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder
* Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.