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in Hot Springs, AR

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Hours Full-time, Part-time
Location Hot Springs, AR
Hot Springs, Arkansas

About this job

Job Summary:

The Referral Specialist works with patients requiring a referral, to ensure patient's referral needs are fulfilled for specialty service office visits. Processes referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement.

Essential Duties:

* Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.

* Communicate detailed information and answers patients' questions regarding their health care plan; provide answers to billing and insurance clarification questions.

* Set up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.

* Coordinate flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.

* Enter referrals, documents communications and action into the system, as appropriate.

* Notify physician(s) and patient when referral is denied, or if additional information is needed.

* Develop and maintain database of referral physician offices preferred by each physician within the clinic.

* Assist Practice Manager with complaint resolution and solutions related to patient referrals.

* Perform other duties as assigned by the practice manager or physician.

* High school diploma or equivalent required.