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Hours Full-time, Part-time
Location Austin, TX
Austin, Texas

About this job

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities

* Complete training of Bellmen and Doormen as directed by the Guest Services Manager.

* Oversees and keeps on order the storage of all guest luggage.

* Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.

* Oversees the Maintenance of all the Bell Carts.

* Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, and message deliveries.

* Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.

* Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.

* Arrange alternate luggage area space during peak bag storage times.

* All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel's facilities.

* Understand and responsible for hotel key policies.

* Responsible for handling all convention-related distributions to guest rooms.

* Greet our guests in friendly, warm manner.

* Maintaining an orderly log of fronts.

* Maintaining an orderly package log.

* Follow-up check of stored packages.

* Be familiar with Epitome and GoConcierge systems.

* Strive to improve Medallia scores.

* Be involved in resolution of as many guest's complaints as possible.

* Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.

* Provide a "Welcome Call" to guest as required by management.

* Oversee transportation of guests

Qualifications

* High School Diploma or equivalent.

* Prior supervisory experience required.

* Prior hospitality experience preferred.

* Ability to teach, develop, and motivate others.

* Must have the ability to multi-task.

* Excellent verbal and written communication skills required.

* Ability to pass a drug screen

* At lest 21 years of age

* Must have a valid Texas Drivers License and clean motor vehilce report