The job below is no longer available.
You might also like
in Weston, FL
- $52.00 - $74.80
Verified per hour WALGREENS • 5d agoUrgently hiring 7.6 mi Use left and right arrow keys to navigate - $75,000
Verified per year Lutheran Services Florida • 7h agoUrgently hiring 13.5 mi Use left and right arrow keys to navigate - $57,700 - $79,500
Verified per year CenterWell Home Health • 12h agoUrgently hiring 8.4 mi Use left and right arrow keys to navigate - $19
est. per hour Leidos • 12h agoUrgently hiring 13.8 mi Use left and right arrow keys to navigate - $19
est. per hour Leidos • 12h agoUrgently hiring 13.8 mi Use left and right arrow keys to navigate
Patient Services Relations Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Weston, FL Weston, Florida |
About this job
Job Summary:
Visits patients in the hospital or assigned units on a daily basis. Investigates and resolves patient complaints. Serves as liaison within various departments to resolve patient complaints. Collects data and creates database reports on patient issues.
Responsibilities:
* Visits patients in the hospital or assigned units on a daily basis. Assists in providing the highest level of satisfaction with patient care under the supervision of unit management or designee.
* Reviews daily appointments, discusses appointment times with patients and communicates with various departments regarding patient appointment times.
* Visits assigned patients in order to effectively resolve issues.
* Provides information to patients and their significant others (i.e., patient or family asks for information regarding diet or activity guidelines, Patient Service Relations Rep will provide informational handouts and place consults under the direction of the RN).
* Investigates and resolves patient complaints.
* Meets with patients and patients' families to solicit basic problems and concerns (e.g., dietary, housekeeping needs).
* Provides immediate service, usually same-day resolution of problems.
* Investigates and analyzes patient grievances to determine nature of problem and take appropriate remedial course of action.
* Works to prevent grievances from arising by analyzing data to identify patterns of recurring problems and recommending changes in systems, policies, procedures and practices to prevent the same.
* Cultivates patient awareness and a patient-service mentality among employees to enhance patient satisfaction.
* Acts as an internal consultant and referral system for management of optimal patient satisfaction.
* Serves as liaison within various departments to resolve patient complaints.
* Contacts necessary departments, follows through with departments and patient to ensure problem resolution.
* Establishes results-oriented professional relationships in order to realize institutional goals and objectives while focusing on patient satisfaction.
* Collects data and creates database reports on patient issues.
* Provides data reports utilized by the Patient Satisfaction Committee to assess quality care.
* Performs daily and ongoing satisfaction rounds on each patient to ensure level of satisfaction with care as optimal.
* Collects data and performs statistical analysis to provide evidence based best practice to enhance patient satisfaction.
Education:
* Associates or Bachelor's degree in Communication, Hospitality, Psychology, Sociology or related field.
Certifications:
* None required.
Complexity of Work:
* All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
* Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
* Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
* Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
* Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
* Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
Work Experience:
* Must have three years or more demonstrated related experience reflecting a high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in current role for one year.
* On-the-Job Training: Completion of effective communication training to facilitate optimal delivery of outstanding Customer Services.
* Computer skill training. Body Mechanics Training.
* Observation experience with Ombudsman.
Physical Requirements:
* This position requires frequent walking, sitting and standing, etc. Frequent talking and listening when given instructions and explanations.
* Frequent use of the phone and computer.
* The person in this position spends most of the time indoors in air-conditioned areas.
* Potential for exposure to blood and blood borne pathogens is minimal while performing managerial duties.
* Clinical exposure to patients may require the use of personal protective equipment.
Personal Protective Equipment:
* This position requires minimal exposure to infectious wastes such as blood and body fluids in the managerial role.
* Occasional use of personal protective equipment may be necessary.
* Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
Visits patients in the hospital or assigned units on a daily basis. Investigates and resolves patient complaints. Serves as liaison within various departments to resolve patient complaints. Collects data and creates database reports on patient issues.
Responsibilities:
* Visits patients in the hospital or assigned units on a daily basis. Assists in providing the highest level of satisfaction with patient care under the supervision of unit management or designee.
* Reviews daily appointments, discusses appointment times with patients and communicates with various departments regarding patient appointment times.
* Visits assigned patients in order to effectively resolve issues.
* Provides information to patients and their significant others (i.e., patient or family asks for information regarding diet or activity guidelines, Patient Service Relations Rep will provide informational handouts and place consults under the direction of the RN).
* Investigates and resolves patient complaints.
* Meets with patients and patients' families to solicit basic problems and concerns (e.g., dietary, housekeeping needs).
* Provides immediate service, usually same-day resolution of problems.
* Investigates and analyzes patient grievances to determine nature of problem and take appropriate remedial course of action.
* Works to prevent grievances from arising by analyzing data to identify patterns of recurring problems and recommending changes in systems, policies, procedures and practices to prevent the same.
* Cultivates patient awareness and a patient-service mentality among employees to enhance patient satisfaction.
* Acts as an internal consultant and referral system for management of optimal patient satisfaction.
* Serves as liaison within various departments to resolve patient complaints.
* Contacts necessary departments, follows through with departments and patient to ensure problem resolution.
* Establishes results-oriented professional relationships in order to realize institutional goals and objectives while focusing on patient satisfaction.
* Collects data and creates database reports on patient issues.
* Provides data reports utilized by the Patient Satisfaction Committee to assess quality care.
* Performs daily and ongoing satisfaction rounds on each patient to ensure level of satisfaction with care as optimal.
* Collects data and performs statistical analysis to provide evidence based best practice to enhance patient satisfaction.
Education:
* Associates or Bachelor's degree in Communication, Hospitality, Psychology, Sociology or related field.
Certifications:
* None required.
Complexity of Work:
* All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
* Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
* Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
* Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
* Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
* Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.
Work Experience:
* Must have three years or more demonstrated related experience reflecting a high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in current role for one year.
* On-the-Job Training: Completion of effective communication training to facilitate optimal delivery of outstanding Customer Services.
* Computer skill training. Body Mechanics Training.
* Observation experience with Ombudsman.
Physical Requirements:
* This position requires frequent walking, sitting and standing, etc. Frequent talking and listening when given instructions and explanations.
* Frequent use of the phone and computer.
* The person in this position spends most of the time indoors in air-conditioned areas.
* Potential for exposure to blood and blood borne pathogens is minimal while performing managerial duties.
* Clinical exposure to patients may require the use of personal protective equipment.
Personal Protective Equipment:
* This position requires minimal exposure to infectious wastes such as blood and body fluids in the managerial role.
* Occasional use of personal protective equipment may be necessary.
* Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities