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in Owensboro, KY

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Hours Full-time
Location 740 - 42301
Owensboro, Kentucky

About this job

As the nation's premier in-home care provider to the elderly, we take our client's health and welfare personally. Here at Home Instead Senior Care, we strive to ensure that our clients are well cared for and that our CAREGivers have all the tools necessary to do the job. Our Client Services Representatives are the key to sustaining our goal of quality care. If you have the desire to join a growing and well-respected company that believes home is where our clients want to spend their twilight years, apply today!

Client Casework Specialist                                                                                                                                                         
Days of week: Tuesday thru Saturday

Objective:
The Client Casework Specialist is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to  ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:       
• Reflect the core values of Devoted Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities: 
• Participate as needed in all CAREGiver meetings
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary
 
Education/Experience Requirements:
• College degree preferred
• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• RN, LPN, CNA or nurse aide experience a plus
• Must possess a valid driver’s license/auto insurance


*Pay for this position is annual salary $22,000 - $30,000 with potential for monthly bonuses. Potential for monthly bonuses. Vehicle and cell phone provided.

Devoted Senior Care LLC dba Home Instead Senior Care is a recipient of the 2017 Top Rated Caring.Com Award

Each Home Instead franchise is independently owned and operated.