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About this job

Are you passionate about customer service?  Do you enjoy working on puzzles?  Do you excel at multi-tasking and problem solving?  Do you consider yourself to have above average communication skills and enjoy talking with senior citizens?  If so, you might be a natural for our current Scheduling/Staffing Coordinator position.

In this position, you will be responsible for:
  • Creating and maintaining Client and CAREGiver schedules while placing an emphasis on creating high quality "matches"
  • Monitoring, mediating and logging all activity using our specialized software program
  • Delivering continuous high quality customer service
  • Updating of database on an on-going basis
  • Carrying out on-call duties on alternate weekends
  • Basic office administrative work 
We require the following experience:
  • Two years prior customer service experience preferred; call center experience a plus
  • Senior Care industry experience a plus
  • Exceptional decision making skills
  • MS Office and schedule software experience preferred
  • Billingual English/Spanish a plus
To be eligible for this position, you must:
  • Completet a livescan fingerprint background check and receive clearance to work
  • Be able to sit at a desk and listen effectively for long periods of time
  • Be able to handle multiple inputs of information at once
  • Have superior organizational and time management skills
  • Have a strong desire to work in a customer service industry
This opening is a part-time position, working during regular business hours Monday through Friday, and potentially some on-call hours on weekends.  

Home Instead Senior Care provides a variety of in-home care services to seniors locally, nationally and internationally.  If you are interested in joining us in our mission to enhance the lives of aging adults throughout our community, please apply today.  High Potential, recent college graduates are encouraged to apply.  We will train the exceptional candidate.

Each Home Instead franchise is independently owned and operated.