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in Pittsfield, MA

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Hours Full-time, Part-time
Location Pittsfield, MA 01201
Pittsfield, Massachusetts

About this job

Job DescriptionAn inbound call center where representatives assist clients and agents with disability policies. This job is very computer centric, fast paced to provide the highest customer service.Training hours are 8-4:30 and following training (training is about 5-7 weeks)A rotating schedule of two weeks. First shift is 8-4:30 (work that for two weeks) and then rotate to the later shift of 9:30-6:00. Person would work this shift for two weeks and then rotate back to the earlier shift. Monday - FridayWhile Candidates are encouraged to be creative in their responses, possessing the insight and ability to switch gears, adapt style and personalize each service delivery based on the customer is paramount. Our associates demonstrate these abilities accordingly:-Provides quality, courteous and seamless customer service to all customers- Actively listens to clients and solicits their feedback to better understand their needs- Employs "out of the box" thinking through creative problem solving analytics resulting in issue resolution- Seeks ways to gain efficiency and enhance the customer experience by proactively suggesting streamlined processes and improvements- Builds and maintains strong working relationships with colleagues- Allows peers to speak intelligently with each caller by actively supporting the success of the department and team by effectively documenting phone calls- Being at the right place at the right time; returning from breaks and lunches on time being available for that next caller Requirements Skills and Knowledge:- Ability to multitask is a must; fast paced environment with dual monitors, utilizing several data points to answer customer inquiries- Superior oral and written communication skills- Exceptional decision making skills- Strong organizational skills with respect for tight deadlines and schedulesEducation:High School Diploma or Equivalent a mustSome college preferred Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]