Customer Service/Data Entry Export Clerk - Full-time / Part-time

Job DescriptionKelly Services is currently looking for a warehouse customer service agent with opportunity for growth!8am to 5pm (Mon-Fri) - Temp to hireKent, WATo serve as a point of contact for the customer and documentation processing unit, ensuring operational excellence, high productivity and customer satisfaction.Tasks-Receive and validate customer order-Issue shipment handling instructions to all relevant parties-Reserve file number-File tariff rate if applicable-Arrange for pick-up/transfer of cargo-Answer all customer inquiries in accordance with the Customer Service Policy standards-Further increase customer satisfaction and business share through proactive and regular contact. -Establish customer communication preference, i.e., phone, e-mail, fax, visit-Handle and manage all customer contact at file level regarding exceptions-Provide accurate job costing forecast-Assist Sales in compiling quotes by providing rates, tariffs, etc.-Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations-Other duties as requested.Decision Making Authority-Shipment routing-Require documents to support export of freight-Exception handling by consulting with supervisorSkills & Requirements-Excellent communication skills-Strong interpersonal skills to effectively interact with Internal and External Customers -Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Ocean Export) preferred-Good judgment skills and ability to make decisions-Team player Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]