Customer Service Administartive Assistant

Job DescriptionDUTIES AND RESPONSIBILITIES(Possible temp to HireEssential Duties and Responsibilities:- Answer inbound customer service client calls; supplying the requested information same day business day, or as soon as it is available.- Read and respond to customer service client emails in the order of which they were received, and within 2 hours of receipt.- Read and respond to internal emails in the order of which they were received, and within 2 hours of receipt.- Data entry of orders, profiles and other information into the appropriate systems; same business day or no later than next.- Give technical support to inbound callers on the various client sites.- Manage reports, pivot tables, and scrap orders, user access set M ups/updates, product profile set M ups/updates and any other administrative task as assigned.- Assist with special projects as they are received into the department.- Time track all client requests and daily tasks for accurate billing.- Keep all tasks (personal, shared, in process) organized daily to ensure work is completed within the stated SLA.- Acquire and maintain thorough knowledge of the client, their site, products, procedures, and business rules.- Acquire and maintain thorough knowledge of all internal procedures.- Assist with documentation of daily processes.- Assist with training, coordination and development of training materials.- Keep supervisor and management abreast of relevant client issues and concerns.- Back-up work for fellow Customer Service Admins, Account Coordinators, and Account Managers as needed. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]