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in Irvine, CA

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Hours Full-time, Part-time
Location Irvine, CA 92618
Irvine, California

About this job

Nationally known Pharmaceutical firm searching for a Call Center Customer Service Representative with the following skills and experience... ESSENTIAL FUNCTIONS: Respond to a high volume of telephone inquiries from customers about product availability, costs, and related information. Process and enter customer orders, faxes and quotes using PeopleSoft system. Maintain excellent product knowledge in order to assist customers in choosing appropriate products. Interact and communicate effectively with customers, sales representatives, product managers and other departments to accomplish objectives established by the business and business leadership. Strong orientation to detail and ability to develop and maintain customer relations. Must be able to learn, apply, and communicate intensive technical and product information. Must be able to manage stress and emotional levels for both the customer and the representative in difficult situations. Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements Trouble shoot to identify continuous improvement and process changes. Other duties as assigned. QUALIFICATIONS: High School diploma required - AA/Bachelors degree preferred Proficient with Word and Excel. Minimum 2 years Customer Service experience. Demonstrate excellent organizational skills along with the ability to handle multiple tasks. Great Communication skills required. Must be dependable and consistent on attendance. If interested, please apply online or email your resume to shac759@Kellyservices.com   Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]