Customer Service Rep-Multiple Positions

Job DescriptionKelly Services is looking for multiple Customer Service Reps (CSR) for a major waste and recycling company in South Seattle.Schedule: Mon-Friday 8am-5pmPay: $15-16 DOELength of Assignment: Temp-to-HireSend us your resume today! 6214@kellyservices.com Position Summary With appropriate knowledge of the company's services and processes, a CSR works under the direct supervision of the CSR to deliver the highest level of quality service to our customers. The CSR receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.Principal Responsibilities - Successfully complete training to become knowledgeable about the waste services industry and company processes, services and policies. - Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner. - Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues. - Return all internal and external calls, emails and faxes in a timely manner to ensure that customers- concerns are understood, addressed and resolved in an efficient and complete manner as possible. - Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes. - Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution. - Perform other job-related duties as required. Qualifications - High School diploma or GED.Other Knowledge, Skills & Abilities - Good communication skills; is able to effectively communicate to all levels of management and customers. - Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. - Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. - Excellent written and verbal presentation skills. - Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals. - Is trustworthy and maintains the highest level of confidentiality at all times. - Is high energy, friendly and engaging. - Excellent service orientation; actively looks for ways to help people. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]