Customer Service Representatives - Full-time / Part-time

Sales Support Representatives ***Starting in July 2017*** Kelly Services is currently recruiting for full-time Sales Support Representatives for the Education and Enterprise sales support space. This position has a direct connection with partner teams such as sales, logistics, AR, and management.  This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX.  These positions start on July 10th and pays $16 per hour.   Duties and Responsibilities: •    Daily interaction/communication with management and sales will be required via email, phone, and in-person.  •    Interact with customers prior to and/or after time of order entry. Develop and maintain positive customer relations; coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.  •    Responsible for providing support options, total resolution, and appeasement solutions to customers and Care Representatives. Standard issues include order status, order maintenance, financial transaction processing (credit cards, loans, leases and cash), billing inquires, returns and exchanges, tracking shipments as well as other post-sales activities and problem solving.  •    Enter Education customer purchase orders into SAP. Online fax correspondence may focus on resolving complex customer service and support issues. Work under aggressive time commitments. Responsible for communicating official positioning on company issues. Empowered to use judgment when balancing company and customer needs. Skills and Qualifications: •    High school diploma/equivalent required. •    Excellent data entry and customer service skills. •    Excellent written and verbal communication skills. •    Strong technical aptitude. •    Flexibility and ability to prioritize tasks are essential. Experience in scheduling a plus. •    Advanced judgment, negotiation and problem solving skills. •    Outstanding follow-through and organizational ability. •    Excellent relationship-building skills with other internal organizations. •    Excellent attendance required. •    Proficiency in SAP is preferred. •    Bilingual English/Spanish a plus. Term of Assignment: •    Long-term, 1-year assignment: Start Date is July 10th 2017  •    Full-Time, Monday-Friday: Shift will fall between 7:00AM – 8:00PM and will be determined at the end of training based on business needs. Ideal candidates will have full availability during this time. Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]