Customer Care Representative

Customer Care Representative –Pewaukee, WI Kelly Services has an immediate need for a Customer Care Representative for our client, one of the leading Health Insurance providers located in Pewaukee, WI This is a 3 month+ contract position that will pay $15.00/hr Work hours: 10:30am to 7:00pm Mon-Fri As a Customer Care Representative you will be responsible for functioning on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution. Primary duties may include, but are not limited to: Performs research and analysis  Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions Receives inbound telephone calls or paper and electronic claims from members and providers. Resolves issues for members, providers, group administrators and brokers.  Analyzes the situation and completes research to ensure no rework or follow-up issues.  Applies knowledge of policies and procedures, products, legislation and claims workflow.  Interacts with systems to ensure claims are paid or denied based on terms of contract. EDUCATION/EXPERIENCE: Requires HS diploma or equivalent; 2 years of experience in an automated customer service environment Demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers; or any combination of education and experience, which would provide an equivalent background. Ability to navigate on the computer Experience with Microsoft Office Products, Word, Excel, PowerPoint and Outlook. Why Kelly? At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group- rate insurance options available immediately upon hire* Let us help advance your career today. *Available for purchase and administered by a designated third-party vendor Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce. **Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, please use the “SUBMIT RESUME” button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position (reitzle@kellyservices.com). Your resume must be received via the “SUBMIT RESUME” button included within** Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]