Mechanical Claims Agent - Full-time / Part-time

Kelly Services, in partnership with Nissan Extended Service North America, is currently seeking a highly motivated Mechanical Claims Adjusters/Arbitrators to utilize your experience as an automotive technician and/or service advisor to process mechanical claims for a leader in the automotive industry.   Position:          Mechanical Claims Agent   Department      Nissan Extend Services North America (NESNA)   Location:          Murfreesboro, TN   Pay Rate:          $19-$25/hour (Based on Experience)   Job Summary This position requires telephone support of all facets of the claims lifecycle, including pre approvals of maintenance claims, mechanical claims, verifying parts and labor charges, securing of vendor parts and assigning third-party vehicle inspections. In this position the agent will work closely with others in a team environment.  Mechanical and Automobile Servicing background is required for this position. ASE Automobile & Light Truck Certification preferred to provide day to day assistance to our service agreement policy holders, dealerships or service facilities in assisting with the adjudication of claims issues.   Position Description: Provides telephone claims support on Nissan Security+Plus, Infiniti Elite and QualityGuard+Plus(QGP) service contracts Provides pre approvals on service agreements for Nissan/Infiniti dealers and non-Nissan/Infiniti Dealers and/or Independent Repair Facilities Conducts transactions according policies and procedures to increase consistency of service to dealer and field personnel as well as to ensure proper use of service contracts funds Responds to and assists regional personnel with claims issues related to Service Contracts   Job Requirements: Automotive Technical  Abilities / hands on Technician experience Automobile Servicing / Repair Experience Self-motivated team player with good communication skills (verbal and written) Excellent decision making, negotiation and conflict resolution skills A minimum two years of directly related experience at a professional level Previous automotive / technical experience at either a manufacturer or dealer level is required, especially in the Parts and Service area High School or equivalency, Bachelor’s degree in a related discipline is preferred Working knowledge of Microsoft Office Suite and other PC applications Typing skills: 30WPM ASE Automobile & Light Truck Certified Preferred   Benefits & Perks Competitive weekly pay Up to 9 paid holidays (After 90 days on assignment) Ability to participate in the vehicle purchase plan Free use of the fitness center Paid time off after one year of service Discount on auto insurance, travel and more Eligibility to participate in 401(k) “Relocation assistance will be offered”   Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]