Customer Support Representative I

Kelly Services is currently recruiting for a Customer Service Representative II. This opportunity is with one of the world’s leading equipment and manufacturing companies, at its location in Moline, Illinois. This assignment is paying $13.98 per hour and tentatively starts June 2017 Essential Duties: Provides customers with information in response to questions that have been escalated to this level; researches, resolves, and responds to general and semi-complex customer concerns; references single or multiple screens or documents to resolve issues; and shares best practices with less experienced staff. Responsibilities include but are not limited to: •    Provides information to customers regarding products and services •    Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution •    Researches, resolves, and responds to general and semi-complex customer concerns; escalates complex questions for resolution •    Shares best practices with department team members in order to maintain required service levels •    Tracks trends in customer and product concerns and informs/provides feedback to appropriate departments/units so that necessary action can be performed •    Evaluates disputes between customer opinion and company actions, and explores alternative solutions that will result in satisfactory resolution Education and Skills: •    High School diploma/equivalent required/Degree a Plus •    High level of attention to detail Strong communication skills, verbal and written •    Ability to speak French is a Plus •    Must be Proficient in Microsoft Suite, Word, Excel, PowerPoint, Outlook   TERMS OF ASSIGNMENT •    1st shift full time •    Duration: 6/2017 – 6/2018 Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at kitti.moore@kellyservices.com . Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]