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in Leawood, KS

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Hours Full-time, Part-time
Location Leawood, KS
Leawood, Kansas

About this job

IT Helpdesk, Overland, KS IT Helpdesk with have several years of Help Desk experience providing troubleshooting support over the phone and in person, while providing excellent customer service. You should expect to provide support for at least 5-7+ calls per hour. Duration: 5 to 12 months, depending on workload and performance Shift: Monday-Friday 8a-5p, but candidate should be flexible as this could change at a later date. Pay Range: $17.00-$22.00 an hour, depending on experience Responsibilities Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems Performs moderately complex and varied tasks May have specialized external certification Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience Completes a variety of atypical assignments Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments Works with a limited degree of supervision Acts as an informal resource for colleagues with less experience Qualifications Post-secondary certificate or Associate's degree in applicable discipline 2-5 Yrs of related Help Desk experience-taking calls and customer service experience   Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]