Hiring Permanent Bilingual Spanish Customer Services Representative!

Job DescriptionHiring Permanent Bilingual Spanish Customer Services Representative at a Top organization in Braintree!Provide superior customer service skills to an array of callers including: clients, insureds, attorneys and adjusters Collect accident details to determine potential sources of recovery and promote/demote those cases accordingly. Record call and customer information through scanning to an internal database. Perform additional tasks (on an as-needed basis) to assist with the day-to-day activities of the Recovery Department.Key Responsibilities- Manage a large amount of customer inquiries through phone calls, voicemails, faxes, and emails- Identify and assess customers- needs in order to achieve maximum client satisfaction- Transfer/redirect calls to the appropriate Recovery Specialists- Provide accurate, valid and complete information by using correct methods and tools- Ensure adequate phone coverage during company-s hours of operation to minimize missed and abandoned calls- Review, promote and activate both client & generated referrals- Ensure all calls and/or referrals are handled within company guidelines- Maintain requests submitted through the online questionnaire portal- Maintain automatic updates generated through a national database used to identify third party claims- Perform scanning and/or filing of necessary documents such as Accident Questionnaires, Client Info Sheets and Case Referrals- Generate client specific reports on a weekly basis (as needed).- Log into client specific systems to retrieve information, inclusive of accident questionnairesExperience and Qualifications- High School diploma or equivalent preferred.- 3-5 years- experience working in a call center environment providing customer service.- Bilingual - Spanish.- Strong verbal and written communication skills.- Knowledge of good telephone etiquette technique required.- Excellent attention to detail with the ability to multi-task.- Outstanding organizational, interpersonal, and administrative skills.- Must have the ability to work as part of a team, as well as to work independently.- Must be self-motivated and able to meet deadlines under pressurePlease send resumes to 3219@kellyservices.com for consideration Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]