Customer Care Representative - Full-time / Part-time

Our client, one of the leading, national health insurance providers is currently seeking several Customer Care Representatives for their Nashville, TN location. This is a Temp to Hire Opportunity! In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect: By working with Kelly in this role, you would be eligible for: A competitive hourly pay rate with weekly checks Online continuing education via the Kelly Learning Center Several employee discounts And more!   Call Center Customer Service Inbound Representatives respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Job Duties and Responsibilities: Answer inbound calls and emails to provide information to customers. Analyzes problems and provides information and solutions. Operates a computer to obtain and extract information, documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Receives and places follow-up telephone calls and e-mails to answer customer questions. Inquiries may also be on a walk-in basis.   Job Requirements: Requires a High School diploma or equivalent. At least 1 year in a Call Center Customer Service environment Bilingual English and Spanish strongly preferred Basic computer skills required College or work experience in the healthcare field preferred but not necessary Strong communication skills and high degree of personal accountability required   Anticipated Start Date: 6/19 Duration: Temp to Hire Opportunity Working Hours: 8:30am-5:00pm M-F Pay Rate: $14.75 per hour It's a great opportunity to get your foot in the door and gain valuable experience so apply today!! **Important information:  This position is recruited for by a remote Kelly office, not your local Kelly branch.  Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below.            Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]