Internet Tech Support Representative I - Gulf Breeze, FL

Job DescriptionGeneral Responsibilities:Respond to high-speed and phone service related calls. Assist current and future high-speed and phone customers by answering questions related to service, pricing and configurations. Assist current high-speed and phone customers with service-related problems including hardware and software configurations. Primary contact, residential.Specific Responsibilities:- Answer questions regarding service features, options and pricing.- Walk customers through common hardware and software configurations to maximize product functionality.- Troubleshoot basic network and modem functionality.- Answer questions regarding use of service with various hardware and software platforms.- Schedule on-site service calls when necessary.- Escalate appropriate technical issues to Internet Technical Support Associate group.- All other duties as required or assigned.Preferred Experience/Skills:- Entry level; 1-2 prior work experience in customer facing technical role preferred.- High School Diploma or equivalent required; Associates/Bachelors Degree Preferred- Cable industry experience preferred.- Experience with common internet software including Netscape Communicator, MS Internet Explorer, MS Outlook and MS Outlook Express preferred.- Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.- Must be able to work under strict guidelines.- Microsoft Office experience a plus.- Strong organizational skills.- Strong communication skills in a professional atmosphere.- Ability to work flexible hours including, evenings, weekends, holidays and overtime as required. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]