Russian Speaking Customer Support Representative I - Full-time / Part-time

Bi-Lingual Customer Service Representative- Urbandale, IA Kelly Services is currently recruiting for a full-time Russian Speaking Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa.  This assignment tentatively starts in May 2017 and pays $18.17 per hour with possible incremental increases based on performance.  Job Description This position requires an individual to be fluent in Russian as well as English, and will provide support to Customers and Dealers (of an Ag/Turf/Construction company) located in Russia. Strong troubleshooting computer skills are highly desired. You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem solving skills.  Duties and Responsibilities •    Effectively document customer, dealer, and/or company personnel interactions and issues •    Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS enabled precision farming equipment. •    Strong troubleshooting computer skills are highly desired •    Quickly diagnose & troubleshoot problems as well as escalate high priority issues in a timely fashion in order to maximize efficiency and minimize downtime.  •    Develop common solutions to problems with team members to maintain required service levels •    Maintain the accuracy and availability of customer related information online Skills and Qualifications •    4-year degree highly preferred. High School diploma/equivalent required.  •    Must be fluent in Russian and English •    Candidates with customer service backgrounds and strong computer skills are highly desired •    Agriculture or farming background is desired •    Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.  •    Candidates must have excellent customer service skills and experience, including effective communication and listening skills •    Must exhibit a high level of professionalism at all times Term of Assignment •    Long-term, Tentative Start Date May 2017   •    Primary support hours will be 12:00 am to 10:00 am CDT 8 hour shift. Shifts outside of these hours are also a possibility, as well as weekends and holidays, OT is a possibility •    Training will be on 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region.  Important information  This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter Kitti Moore for this position at Kitti.Moore@kellyservices.com Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]