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Hours Full-time, Part-time
Location Blacklick, OH 43004
Blacklick, Ohio

About this job

Technical Support, Blacklick, Ohio Kelly Services is seeking a Technical Support Specialist who will interact with customers via various channels such as phone, email and online chat in order to actively walk customers through browser or CD based issues using classroom teachings, product knowledge or our Knowledge base for one of our top clients in Blacklick, OH. Duration: June 26, 2017 to December 31, 2017 (Contract W2) Pay Rate: $14.50/hr. W2- All Inclusive) Work Schedule: The ability to work a flexible fixed schedule between the hours of 7:00am and 8:00pm. Responsibilities:   Respond to customer inquiries via phone, email, and chat. Resolve inquiries by answering questions on software or online products utilizing skills such as guiding customers through applications, assisting with installations, troubleshooting issues and performing testing as necessary to replicate issues.  Documents call contacts and details completely and accurately following established processes and procedures in a CRM application. Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s.  Ability to adapt to the technical knowledge level of the caller.  Develop product knowledge documentation on assigned products, update shared knowledge base and conduct training for other employees.    Knowledge and Experience/Requirements:    Experience guiding customers through products, troubleshooting issues and passing feedback to developers. Advanced problem-solving skills and ability to support all levels of customer technical aptitudes  Experience with managing tickets/cases from initial contact through to resolution. Understanding of operating systems, plug-ins, common software downloads (e.g. Adobe), etc.  Highly proficient with Microsoft Applications including Outlook, Excel, Word and Access. Ability to work in a fast-paced, call center environment. Ability to multi-task and prioritize work. Apply Today! If you are interested in the position, please apply to this posting with an updated resume and feel free to follow-up with me at sanc811@kellyservices.com . Thank you for your time and I look forward to working with you. Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]