Human Resources Customer Service Representative

HR Customer Service Representative Danville, IL   Kelly Services is currently seeking a HR Customer Service Representative for one of our top clients in Danville, IL. As a HR Customer Service Representative placed with Kelly Services, you will serve as an integral member of our client’s team. You will serves as a resource to provide customer service support to employees by responding to employee inquiries, and questions. Provides information regarding company policies, procedures and programs. May be on the phone for up to 85% of working hours. Processes requests/documents, and updates systems while ensuring efficient delivery of customer service to all Team Members and compliance with Walgreens policy, all state/local laws and federal regulations. Work streams include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Employee Services & Records, Mail Services, Compensation & Benefits, and Leave Administration.  Job Requirements: Responds to questions on standard, administrative procedures and practices via multiple channels (e.g., e-mail, phone, case management system). Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate individuals.  Processes HR Shared Services requests such as benefit plan enrollment forms, and leave requests. Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.  Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.  Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.  Portrays a positive, professional, customer and delivery orientated image of the company. Seeks to drive results and beneficial outcomes for the HR functional area team(s) and the customer at all times.  Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.  Assists with training new staff on the routine day-to-day tasks.  Job Qualifications: High school diploma or GED and at least one (1) year of experience working in a customer service environment.  Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.  Experience handling employee situations and using conflict resolution skills  Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.  Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.  Experience having access to, working with, and maintaining confidential/sensitive information as part of the normal course of work.  Experience with MS Office Suite. Why Kelly? With Kelly®, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 99 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you. As a Kelly Services candidate, you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans Let us help advance your career today. If you are interested in the position, please apply to this posting with an updated resume. Then follow up with an email to me, Carli Jaffe, Kelly Services Recruiter, at carh382@kellyservices.com. Thank you for your time and I look forward to working with you. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]