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Call Center Agents
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Kalamazoo, MI 49009 Kalamazoo, Michigan |
About this job
Job DescriptionLooking for a great Customer Service career with amazing hire-in benefits? Kelly Services is looking for experienced Customer Service representatives to join a growing company in Kalamazoo. These positions start at $14.00/hour, and these are 90-day temp-to-hire positions on 1st and 2nd shift! These positions require at least 2 to 3 years of previous Call Center experience. We are looking for candidates interested in pursuing a Call Center career. Please contact us TODAY at 269-216-6946 to learn more.Here are some of the amazing Hire-In Benefits:- 100% employer paid health insurance premiums, 70% paid for dependent- 2 weeks paid vacation, 10 paid holidays, 5 sick days- Opportunity to earn up to $1,500 in quarterly bonuses after meeting company goalsJOB FUNCTION:To provide excellent customer service support to end-users via telephone, email, live chat, or Salesforce.com.ESSENTIAL FUNCTIONS:1. Handle, as appropriate, customer questions or problems received by telephone, email, live chat and Salesforce.com2. Provide solutions courteously from email or troubleshooting templates. Draw from previous experiences and provided resources to solve more complex/uncommon issues.3. Meet weekly with technical support and customer service staff to discuss trends within customer inquiries.4. Maintain training and proper knowledge of new and existing products.5. May assist in staffing company exhibit at trade shows and conferences, answering questions about products and obtaining names of prospects.DAILY TASKS:1. Assist customers with phone orders and other general phone inquiries.2. Handle internal and external communications for new online orders.3. Answer customer service questions via phone, salesforce.com, live chat sessions and through email.4. Assist customers with general questions and/or concerns of products5. Issue return authorizations for customer exchanges and refunds.6. Maintain customer service voice mail and places call-backs.ADDITIONAL RESPONSIBILITIES:Must be able to work in a team environment in various aspects of the organization. RequirementsQUALIFICATIONSTwo or Three years of intense work-related experience with multiple software packages. Strong written, telephone, and interpersonal communication skills required.
Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About
Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]