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in Raynham, MA
Contact Center Customer Service Inbound I - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Raynham, MA 02767 Raynham, Massachusetts |
About this job
KELLY SERVICES is NOW HIRING for a Contact Center Customer Service Rep in Raynham, MA
$16 per hour
1 year contract
This role has direct interaction with our external customers (hospital, distributor) and internal customers (field sales) on a daily basis. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include:
Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers.
Responsible for front-line inquiry/service complaint management
Reviews order error and order hold reports and takes action based on need as instructed by SOP.
Conducts recall activities as appropriate.
Updates customer information in order management system as appropriate
Adheres to quality controls process and service quality guidelines.
Think and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other HCS departments and all required customer follow-up.
Qualifications:
Minimum of high school degree is required. Associate or Bachelor degree is preferred.
Minimum of 2-3 years of experience is required, preferably in a fast-paced, complex Customer Service environment; i.e., Accounts Receivable and/or Collections.
Kelly Temporary Employee Perks:
Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Free online training campus available
Exclusive online employee community
Corporate discounts
Apply Now!
This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position (Nichole Coen / Nicc294@kellyservices.com ); however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.
Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About
Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]