Referral Specialist

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as a Referral Specialist I position in a Fortune 500® corporation located in Deerfield, IL!  By working with Kelly in this role, you would be eligible for: - A competitive hourly pay rate with weekly checks - Online continuing education via the Kelly Learning Center - Several employee discounts - And more!  Pay Rate: $16.25 per hour Shift:  9:30a – 6p Monday through Friday (requires flexibility in hours of availability for training) Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below. SUMMARY: Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services. Acts as a liaison between hospitals, physicians, health plans, vendors and patients. MAJOR JOB DUTIES AND RESPONSIBILITIES: Initiates and manages clinical referrals for pre-authorization. Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Reviews referrals for completeness and follows up for additional information if necessary. Assigns referrals to staff as appropriate. Verifies insurance coverage and obtains authorizations if needed from insurance plans. Maintains database of insurance companies including numbers for verification of coverage, accepted plans, and requirements for patient eligibility. Contacts physician offices as needed to obtain demographic information or related data. Enters referrals, documents communications and actions in system. Enters referrals, documents communications, actions and other data in system. EDUCATION/EXPERIENCE: Requires high school diploma and 1-3 years experience in healthcare environment preferred or any combination of education and experience, which would provide an equivalent background. SKILLS: Excellent customer-service and telephone skills required. Excellent oral and written communications skills required. ADDITIONAL DETAILS: This position will be in a team environment contact center supporting a non-clinical department. 1 year call center experience required with medical background preferred (CNA, Medical Insurance, etc.). Must have medical terminology experience and a basic understating of the human body. Position involves taking and processing medical information from doctor’s offices, medical facilities, etc. This person will receive 70-80 calls/day on average and must provide excellent customer service and be able to communicate well. The ability to work independently, have a great attention to detail, and utilize critical thinking skills are required. Must be able to receive and apply feedback from management as metrics are used to gauge performance. Candidates must be able to talk and type at the same time as speed and accuracy in data entry is extremely important. Must also be able to manage change and be flexible under pressure. Dual monitors are used and up to 4 applications can be used simultaneously. There is a 6 week training program. At the 3rd week of training workers will be paired with a mentor. Flexibility in working hours is a must as hours may change during training. Personal interviews will be conducted. Hiring manger will review resumes beginning May 9, 2017 and will start scheduling interviews at this time. This is a temp-to-perm position for the right candidates! Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group- rate insurance options available immediately upon hire*   Apply Today! *Available for purchase and administered by a designated third-party vendor     Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]