Contact Center Customer Support - Full-time / Part-time

Job DescriptionThe ideal Customer Service Rep - Tier I will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. You must be flexible to work between the hours of 6 am to 12 am, Monday-Friday and be available to work weekends. Responsibilities:- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism- Offers alternative solutions where appropriate with the objective of retaining customers- business- Identifies and escalates emerging product or customer dissatisfaction issuesRequirementsSkills/Education/Experience:- Previous customer service experience preferred- Sound solving skills and ability to solve customer issues in an efficient and courteous manner - Proficiency with Word and Excel, as well as experience with data entry - Ability to navigate the Internet and web based programs - Ability to communicate clearly and effectively with all levels within an organization - Strong work ethic and demonstrates excellent record of attendance and punctuality Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]