Customer Account Representative - Direct Hire Posiiton

Job DescriptionGoal of Function - Communicate effectively with customers by phone and email to ensure the best service possible- Coordinate with sales team in the implementation of customer strategies ,- Receive and process customer purchase orders accurately and efficiently- Research and resolve issues pertaining to Customer Service nononformances- Allocate and assign inventory to specific Customer orders- Customer order logistic handling, warehouse customer order placement and coordination- Complete an order "from front to back" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues- Handling documents such as BOLs, CoA's, hazardous material, etc. Responsibilities- Execute order management and transactions for accounts within Americas region- Coordinates entire order and supply management tasks (-quote to cash-) and ensure supply performance is delivered according company guidelines- Supervision of delivery plans and logistic processes- Active advising major customers with related Key Account Manager- Regular contacts with international wholesale clients via phone and email- Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization- Interactions with other departments on-site and abroad- Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork and miscellaneous invoice and sales history. - Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing - Manage customer accounts in coordination with Sales team.- Enter and maintain customer orders, customer master and CSR information, and price list maintenance. - Ensure customer complaints regarding product or service issues are properly communicated. - Issue returns as necessary, including the preparation of all necessary paperworkRequirementsRequired Skills and Experience- College degree strongly preferred but not required. - 4-5 years professional experience required. - Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX) - Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations Candidate Profile - High customer and service centricity with quality awareness - Pro-active behavior and interest for company, processes and product lines- Flexible with an appreciation of a fast-growing and multi-cultural environment- Highly organized with good problem solving skills - Ability to manage time effectively and to prioritize multiple tasks. - Must have strong communication (English) and interpersonal skills- Bilingual is a plus Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]