Customer Service Representative - Full-time / Part-time

Job DescriptionKellyConnect is looking to hire a Customer Service Representative for our client in Blue Ash, OH. The pay rate for the position begins at $19.00/hr, although candidates may be considered at a slightly higher rate based on factors such as work history and experiences. I have included some details of the position below:Use database to gather appropriate asset information for customerWork in tandem with the other teams to facilitate customer support and resolve any customer issues through telephone, email, and electronic chat modalities.Train new Registered Nurse/Non-Clinical Support associates on the processes for non-clinical telephone calls, emails, order fulfillment, and appropriate practices.Manage inbound and outbound contacts for customers requesting information for both disposable and capital productsApply critical decision making skills toward assessing customer-s requirements for successful resolution of their issue on first contactProcess and fulfill orders for patient education print material from phone and email requestsIdentifies call types and follows complaint handling procedure for complaint capture and reportingProvide clear and concise telephone, email, and live chat supportAccurately assess the type of support required and escalate to appropriate resource as neededEnsure confidentiality of patient and customer interactions, as well as customer confidential and proprietary information during all customer interactions.Capture all required demographic and product/procedure information within CRM databaseBenefits of joining our team:In addition to a competitive wage, we are able to offer extensive benefits to you as a KellyConnect employee. You would be eligible for paid vacation, sick time, 401(k), tuition reimbursement, and comprehensive healthcare benefits.RequirementsHigh school diploma or equivalent.Strong verbal and written communicationProficient with Microsoft Office suiteCustomer service experience, call center experience preferred.Experience in the medical field preferred.Friendly and energetic personality Why KellyConnect®? Each year, KellyConnect® finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100™—we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay. Want more information? Visit kellyservices.com/contactcenter About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]