Contact Center Customer Service Inbound I - Full-time / Part-time

Customer Service Raynham, MA $17 per hour 1 year contract Receive complaints via phone and email and input into electronic complaint handling system within 2 business days. Perform follow ups with sales reps or complaintants for additional information Initiate related complaint searches, DHR lot reviews, service follow-ups and customer responses as necessary Follow good documentation practices when completing the complaint records Must be attentive to detail, have good communication skills, and work well with teams Must be a multi task person capable of working on multiple complaints during a given day and able to change quickly as business needs. Qualifications: High school diploma required. College degree preferred A minimum of 2 years of experience in a GMP and/or ISO regulated environment is required. Experience in the Medical device industry is preferred. Experience in Microsoft Outlook, Word, Excel and PowerPoint required Prior experience in complaints or customer service preferred Root cause analysis skills are required. Knowledge and understanding of regulatory requirements relative to complaint handling is highly preferred Experience with Medical Device Reporting or Medical Device Vigilance forms is preferred. Ability to collaborate with business partners at all levels is required. Excellent communication and presentation skills required. Description: Handles incoming calls orders, inquiries, complaints, etc. and directs calls for further problem resolution, if necessary.   Kelly Temporary Employee Perks: Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* Service bonus plan Holiday pay plan Weekly electronic pay options Free online training campus available Exclusive online employee community Corporate discounts   Apply Now! This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position (Nichole Coen / Nicc294@kellyservices.com ); however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]