Customer Service Representative Outbound

CustomerService Representatives St. Louis, MO Kelly Services is currently seeking Customer Service Representatives for one of our top clients in St. Louis, MO. Temp to Hire    Pay Rate $15.00 per hour Anticipated start date 06/19/17 *Minimum of 2 years of Call Center experience required. Job Duties: You will be the initial contact between distinct Care Management programs and specific identified members. Under direct supervision you will handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features. Customer Service/Health Program Representative MAJOR JOB RESPONSIBILITIES: Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone. Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services. Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management. Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources. Contacts physician offices to obtain demographic information or related data as needed. EDUCATION/EXPERIENCE: Requires high school diploma or the equivalent; 2 years of experience in a telesales or customer service demonstrating ability to influence customers/ members; or any combination of education/experience, which would provide an equivalent background. Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. You must be available to work between the hours of 3:00 pm-10:00 pm Monday-Friday after training and rotating Saturdays 9am-6:00pm Training is 40 hours per week after training the position is a 34 hour work week. First 2 weeks class room training M-F 8:30pm-5pm 2nd 2 weeks on the floor training M-F 11am-7:30pm Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies  Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans Apply Today! *Available for purchase and administered by a designated third-party vendor Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]