Benefits Customer Service Representatives

Benefits Customer Service Representatives, Minneapolis, MN   A Benefits Customer Services Representatives will provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.    Job Title: Benefits Customer Service Representatives Number of Positions: Multiple available, multiple training classes Work Location: Minneapolis, MN 554737 (near Bloomington) Duration: 6-12 months, possible longer depending on work load and performance Scheduled: 7:00 am-6:00 pm, rotating schedule roughly every two weeks (Must be flexible) Hours per week: 30-40 hours per week, Monday through Friday work week, with some potential for overtime Pay Rate: $16.00 an hour (roughly $33,000 yearly) Type: Contract, possible contract to hire for the right candidates   Responsibilities, but are not limited to:  Provide a high level of customer service support when handling customer’s questions/complaints in respect to defined benefit pension and/or health and welfare plans  Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)  Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities  Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements  Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.  Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member  Maintain diplomacy and tact while dealing with upset or escalated callers  Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information  Maintain and document complete and accurate call and case notes  Respond professionally to customer inquiries/complaints received via phone, email or other communication channels  Demonstrate ability to maintain a high level of customer service in a changeable work environment  Participate in team meetings and training  Possess a cooperative and positive attitude towards customers, internal contacts and team members  Perform other duties as assigned  Qualifications:  High school diploma or GED required, Bachelor’s degree preferred Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills  Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills  High level attention to detail  Strong computer skills with the ability to navigate multiple software applications  Working knowledge of health and welfare and/or defined benefit pension plans a plus  Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred  Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)  Ability to type 35-40 WPM  Ability to work in a team environment  Ability to work in a multi-tasked environment and prioritize and organize work  Ability to understand and follow oral and written instructions  Must have excellent attendance and be punctual to work Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]