Inbound Customer Service Representative

Job DescriptionOur client in Scottsdale is currently looking for 2 inbound CSRs to join their insurance call center. This is a direct hire position and upon hire you will be eligible for comprehensive benefits to full time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more. Our client is looking for someone that has high call volume experience in a call center environment. No previous insurance experience is necessary and will train. Please review the job description and if you think you are qualified, please apply with your resume. They are looking to start interviews ASAP!Are you looking for a challenge and enjoy helping others?Do the words: Respect, Integrity, Commitment & Excellence describe you?If you answered yes to all the above, then we-re looking for you.We are looking for the best possible CSR to join our team - someone who is a self-motivated team player who works well under pressure and is able to multi-task and prioritize.We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment, and is focused on first call resolution in an effort to achieve customer satisfaction at all levels. Above all else, we are seeking individuals who are active listeners to customer issues and questions, showing interest and compassion and a genuine desire to be helpful and offer solutions.CSR's on our team provide exceptional service experiences through all customer conversations and interactions; and are responsible for handling inquiries from insureds, agents and lienholders regarding an array of scenarios encompassing billing, payments, first notice of loss processing and claims status. If this describes a team you-d like to become a part of and contribute to, then we look forward to your application.Our client underwrites and services an array of specialty insurance programs marketed nationwide, with an emphasis on general agency distribution. Product focus areas: Dwelling, Manufactured Home, Motorcycle, ATV, Watercraft, Farm & Ranch, and Recreational Vehicles.Duties:· Ability to maintain a consistent high call volume of in-bound calls· Assists in providing information to insured's, lienholders and agents· Assesses calls for possible elevation or re-routing· Must be able to access and research information from various databases· Must demonstrate effective verbal and written communication skills as well as accurate data entry· Contacts are varied, some are non-routine· Follows standard screens/scripts to perform tasks· Knowledgeable of company products and services· Administrative policy updatesRequirementsRequirements:· 2+ years of customer service experience, call center environment preferred.· Insurance background preferred· Knowledge and experience with computer systems· Knows how to assess customer needs· Strong typing skills· Bilingual/Spanish a plus· P&C License a plusWe offer comprehensive benefits to full time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]