Guest Relations Specialist

Job DescriptionOur Client in North Scottsdale, near 76th street and Pinnacle Peak Parkway, is looking for a Guest Relations Specialist! This is a temp to hire role paying $15.00 an hour.Shifts available: Either Tuesday-Saturday 10:30-7 (9:30-6 on Sat) or the same hours Sun-Thurs The Guest Relations Specialist assists in all areas of Guest correspondences. This role will be responsible for handling all types of Guest inquiries including complaints. This person will need to have the ability to handle each guest inquiry with a calm and friendly demeanor. Excellent organizational, conflict resolution and communication skills will be critical to the successful execution of this position. The primary functions of the Guest Relations Specialist position include but are not limited to the following:- Assists in all Guest correspondence that is received via email, telephone, fax, or mail. - Reads and assesses incoming Guest comments through ePower Center. - Responds to Guests contacts directly and/or routes the correspondence to the appropriate Market Partner for their follow-up and further handling/follow through.- Supports guest marketing with communications, promos, and account management for CRM program- Assists Guests and Marketing Team with technical support and Guest recovery on CRM and Loyalty accounts- Composes, prepares, edits, and proofreads formal written and verbal responses to Guest correspondence.- Assists in processing Guest letters and corresponding eBOG-s (gift cards) daily - Home Office BOG fulfillment request and audit management- Assists in the handling of gift card processes and inquiries as needed. Requirements- College Degree Preferred or strong English, journalism and/or speech communications skills a must.- Requires 1-2 years prior experience in customer relations. Prior restaurant experience is preferred.- Ability to demonstrate exceptional written and verbal communication skills.- Flexible scheduling, including weekends and holidays. HighlightsTemp to hire role!!!Great benefits!!! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]