Intake Coordinator - Full-time / Part-time

Job DescriptionGeneral SummaryThis position is accountable for the accurate and efficient distribution of information across multiple programs and products in support of policy and claim administration. The incumbent will be responsible for precise document identification and placement in support of the applicable business model. Associates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountability. This role is considered an entry level position within the Intake Center of Excellence and the incumbent for this position will possess the talent, skills and aptitude for lateral and/or elevated advancement at Unum.Principal Duties and Responsibilities - Research and assign electronic documentation in support of claims management and policy administration.- Ensure accurate identification of policy and claim information and proper assignment in support of core business functions.- Contribute to individual quality and productivity goals by meeting processing quotas focused on fulfillment of organizational turnaround time expectations.- Promote a positive customer service mindset to surpass the expectations of our internal and external clients through innovation and continuous improvement.- Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment. - Partner with business areas on identifying trends and developing innovative resolutions that will ultimately drive a differentiated customer experience.- Active participation in ongoing development of self and colleagues. - Support various project tasks as needed. - Continue to build additional knowledge and understanding of the Unum business.- Perform other duties as needed.Requirements- Bachelor-s degree preferred or equivalent, relevant experience required.- The ability to work a varied shift from 8:00am to 8:00pm ET, Monday - Friday and ability to work Saturday as required by the department.- Exceptional verbal/written communication and interpersonal skills required.- PC skills are essential with a practical knowledge of Microsoft Office products.- Demonstrate good investigative, research and problem-solving skills.- Ability to multi-task, with a demonstrated ability to work in a fast-paced environment handling a large volume of work.- Action oriented, results driven and a team player that includes working with team members in a cross-site work environment.- Possess an innovative mindset and is adaptable to change; ability to deal with multiple, concurrent and rapidly changing demands.- Ability to work independently as well as part of a team. - Seeks out job challenges and opportunities to constantly improve skills.- Consistently demonstrates a high level of professionalism through a strong work ethic that positively influences the work habits of the team.- Meets the standards for this position, as defined in the Talent Management framework. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]