CI10 - Contact Center Customer Service Inbound I

Kelly Services has multiple openings for Membership Service Representatives with their client, a leading Health Insurance Provider at their location in Louisville, KY. Pay rate: $15/hr! Must have a MINIMUM of 1 year of SOLID Customer Service experience within a CALL CENTER. Must be proficient with Data Entry/Typing Skill and have excellent grammar! Enrollment and Billing experience preferred!! SUMMARY: Responsible for group enrollment, billing activities and maintaining assigned accounts. MAJOR JOB DUTIES AND RESPONSIBILITIES: * Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers. * Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail. * Responsible for all billing and delinquency processes for assigned groups. * Ensures accuracy and timeliness of the membership and billing function. * Responds to inquiries concerning enrollment processes. * Maintains enrollment database. * Orders Identification Cards. * Determines eligibility and applies contract language for each case assigned. * Performs error output resolution for electronic eligibility and processes error discrepancy list. * Bills, collects premiums and reconciles payments. * Maintains and reconciles premium bill, self-bill and individual billed accounts. * Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. EDUCATION/EXPERIENCE: Requires H.S. graduate or GED; 1-3 years related experience; or any combination of education and experience, which would provide an equivalent background. SKILLS: Verbal and written communication skills. Organizational and interpersonal skills required. PC proficiency.  Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position at vicenhe@kellyservices.com Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]