Call Center Representative

Kelly Services is currently seeking an experienced Returns Representative for a temporary role for one of our top clients in Andover, MA. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.   As a Returns Representative III placed with Kelly Services, you will be responsible for the processing of product returns and exchanges including warranty research and verification, administering product trade-in and upgrade programs, and complaint handling. The secondary responsibility is to support the Domestic Customer Service Department in an order entry capacity when necessary.    Job Responsibilities: Process international & domestic product returns, repairs, exchanges and service notifications Research & Process warranty research and verification on many products Process product complaints received from domestic and international customers; including all required quality data. Research and resolve billing discrepancies that arise as the result of orders and returns processed. This will involve the entry of credit and debit memos as necessary.  General Requirements: Education High school diploma or equivalent. Two years of college with preferable.  3 years + experience in customer service. Prior returns and high-volume call center environment exposure REQUIRED  Must have the ability to work independently in a fast paced, dynamic, multi-tasking environment.  Software experience:  SAP; Word; Excel  Other Strong verbal communication and phone skills; strong attention to accuracy and details; high level of service and goodwill towards customers; strong leadership skills Additional Information: SAP Experience Preferred Shifts: M-F, 8-5 Length of Contract: Temporary, 7+ Months Pay Rate: $16-18/hour Kelly Temporary Employee Perks: Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* Service bonus plan Holiday pay plan Weekly electronic pay options Free online training campus available Exclusive online employee community Corporate discounts   Apply Now! This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position Kelly recruiter, Amy at amyb938@kellyservices.com however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.   Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]