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Hours Full-time, Part-time
Location Plymouth, MI 48170
Plymouth, Michigan

About this job

Job DescriptionKelly Services is looking for a Customer Service Representative for a customer in Plymouth. This is a temp to hire position and the pay for this position is $12.60-13.00/hour.- Communicates with customers by phone, fax and/or email and receives orders and/or instructions from customers which are entered accurately into the computer. - Responds promptly to customer needs and solicits customer feedback to improve service.- Monitors and manages all Open Orders for Customer website and EDI database- Responsible for creating various spreadsheets and communicating - Maintaining Production Site - enter orders, enter tracking, send weekly status report on all open orders. Insuring all products will ship on time.- Create Backorder Reports and send out to appropriate groups daily. Run report and filter for out of stock parts. Research ETAs and follow-up with purchasing department on due dates.- Communicate Pricing Issues to Sale Team & Accounting.- Generate Daily Purchase Order issues and compile a daily report - Follows up on order shipment and delivery for 100% customer satisfaction.- Monitors and updates Customer Shipping detail on Customers- Websites.- Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation, and claims if needed.Requirements- Two year degree from Community college or technical school; or two + years related experience and/or training; or equivalent combination of education and experience.- Experience with Customer Service. - Excellent written and verbal communication and organizational skills.- Proficient in PC skills, Internet based programs, MS Office Suite (Excellent Excel Skills) Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]