Complaint Resolution Specialist

Job DescriptionKellyConnect is looking to hire a Complaint Resolution Specialist for our client in Irvine, CA. Our Complaint Resolution Specialists will be working out of our customer's office which is located in Irvine, CA. The pay rate for the position begins at $19.00/hr, although candidates may be considered at a slightly higher rate based on factors such as work history and experiences. I have included some details of the position below.In this customer-service oriented role, you would be working in a call center environment providing customer service to internal and external customers by assisting with complaint resolutions. Customers would be contacting you regarding technical issues, or other issues they are having with any of our various products/services. Candidates for this role should have experience in dealing with escalated issues and be able to display outstanding customer service in a professional manner, while maintaining a calm demeanor at all times. Experience in a government-regulated field (medical such as FDA, banking, finance, etc.) is preferred.Benefits of joining our team:In addition to a competitive wage, we are able to offer extensive benefits to you as a KellyConnect employee. You would be eligible for paid vacation, sick time, 401(k), tuition reimbursement, and comprehensive healthcare benefits.RequirementsHigh school diploma or equivalent and 0-2 years of related experience. Associate-s Degree preferred.Experience handling escalated issues.Proficient in MS Office (Word, Excel, PowerPoint)Excellent interpersonal skillsExcellent written and verbal communication skillsAbility to work independently or under direct supervisionExperience in a government-regulated field (medical such as FDA, banking, finance, etc.) is preferred. Why KellyConnect®? Each year, KellyConnect® finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100™—we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay. Want more information? Visit kellyservices.com/contactcenter About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]