Customer Service Representative

Job DescriptionPAY: $12 DURATION: 3 months HOURS: 8am to 5pm SEND RESUME TO: irme036@KellyServices.comKelly Services has partnered with a leading medical mobility company located in Lombard, IL and is hiring customer service representatives for placement in a 3 month long position. Job Responsibilities:- Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls. Communicates with patients, parents, therapists and nurses to provide follow-up on pending orders as directed by the Office Administrator (OA).- Coordinates with company employees to set patient/referral source evaluation, delivery and repair appointments.- Assists in completion of work orders which may involve but is not limited to verification that all necessary patient information is documented, calculation and extension of equipment price, and preparation of quotes. Accepts delivery of goods when necessary.- Provides and/or obtains the necessary documentation for purchase order to include verification of insurance, letter of medical necessity, assembly of funding package, preparation and execution of assignment of benefits and receipt of any other documentation required by each payer source.- Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.- Assists with physical inventory - Provides clerical support for preparation of inventory documentation.- Completes follow up phone calls efficiently and professionally.- Performs any directly-related job duties as assigned - Must maintain regular and predictable attendance.Requirements:- Must be able to multitask (complete administrative tasks in between calls)- Medical terminology knowledge a plus- Individuals will be expected to maintain a professional work environment at all times and may be limited to a certain amount of personal items at work stations. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]