Customer Support Technician

One of our top customers, is currently seeking Customer Service/ Help Desk Representatives for temporary contract positions with the possibility of an ongoing extension.  These position are located in Largo, FL and have the opportunity to work from home after initial 2 month onsite training period (flexible training hours may be required).  The Hours for these postions is from 8:30 pm- 4:30 am By working for our client, you will be exposed to a large global company (listed on the NYSE), work for a financially stable fortune 500 company and, work in a fast paced corporate environment and be an integral part to the Service Team. Your responsibilities will include (but not limited to): Resolves complex technical problems that originate by telephone in a call center/help desk environment Answers questions related to known software/hardware issues that are moderately complex Diagnoses, identifies, and isolates problems based upon comments and complaints; may route the call to available specialists in more complex and difficult cases. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Coordinates exchange of customer's malfunctioning device with operating device when necessary. Skills and Qualifications: At least 2-4 years customer service/ helpdesk related work experience required High School Diploma or equivalent; Associates degree is preferred Excellent verbal and written communication skills Intermediate software application skills required In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect: Competitive pay Paid holidays Year-end bonus program Recognition and incentive programs Access to continuing education via the Kelly Learning Center **Important information:  This position is recruited for by a remote Kelly office, not your local Kelly branch.  To be considered for this position, please use the “SUBMIT RESUME” button below to submit your resume.  If you have questions about the position, you may contact the recruiter recruiting for this position (parisjm@kellyservices.com). Your resume must be received via the “SUBMIT RESUME” button included within**     Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]