Technical Call Center Support

Kelly Services is currently seeking an Experienced Technical Call Center Support Analyst for one of our top clients in the Elgin, IL.  area for a Contract to possible Direct Hire opportunity. Position Overview: Provides technical support to customers, answering questions on function and usage of  products and services via the telephone and possibly email. Seeks to maintain strong, positive relationships with our customers as a representative of the company. Resolves customer questions and issues over the telephone and possibly email in the areas of system configuration/setup, product functionality and general usage. First call resolution preferred Follows up with customers as necessary on open issues Escalates issues as appropriate to other support areas Seeks to maintain strong, positive relationships between the company and customers during each interaction, and supports company interests and goals. Meets or exceeds all individual and team production and quality measurements. Follows departmental/company processes and guidelines. Participates in projects and supports company initiatives as required.     Ideal candidate 18 months or more of  business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a computer technology field.- 100% client support and NOT internal users Ability to handle on an average 20 customer calls/issues per day (call resolution averages about 20-30 minutes) Strong interpersonal and technical communication skills and telephone etiquette. Great customer service with great empathy towards customers Ability to handle pressure Supporting a PROPRIETARY application large or small Knowledge and ability to support MS Excel Reliability and punctuality a must          Preferred Familiarity with firewall and network configuration Working knowledge of Oracle Proficient with entire Microsoft Office suite Bachelor's degree in a computer technology field A+ certification  Apply Today! If you are at all interested or have any questions, please feel free to reach us directly at your convenience: 248.952.0846 or email: kathy.gladd@kellyit.com   Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]