Customer Service Specialist - Full-time / Part-time

Job DescriptionThe ESC Customer Service Specialist is responsible for providing courteous, timely and accurate answers to customer questions, complaints, requests regarding payroll, human resources processing, benefits, employment verifications, and general employment. Requires some knowledge of PeopleSoft, leave management system, labor contracts, and general HR and payroll/tax guidelines and laws.KEY ACCOUNTABILITIES:Provide courteous, timely, and accurate answers to customer-s questions related to payroll, benefits, and human resources processing.Answer and resolve incoming calls related to payroll questions and discrepancies utilizing available resources.Research and follow through on calls that could not be immediately answered within pre-established timeframeRequirementsSkills and Experiences: High School Diploma/GED required. One or more years of payroll, human resources and customer service experience in a call center environment. Requires analysis, some judgment, and sensitivity to customer questions and issues. Some working knowledge of payroll, human resources, labor contracts, federal and state labor regulations.Working knowledge of PeopleSoft, leave management system, call center phone application, MS Office.Strong sense of customer service, verbal communication skills, business ethics, sensitivity to confidential information. Must be dependable and able to handle a fast paced high volume call center atmosphere.Good data entry and mathematical skills Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]