Import/Export Customer Service Agent

Job DescriptionNashville team of one of the top Freight Forwarders on the globe is looking for a two future leaders! Do you have what it takes to become part of a household name and global work family? If you are - driven to succeed, eager to learn, ready to start a fast paced career where no two days are the same, and talk to people from all over the world every day- this might be your career move!The ideal candidate has to be a customer service guru!! You have to be great at handling many tasks at once and working with a team - we can teach you the rest! If you are great with people and want to be part of a global company- shoot us your resume!Here is a glimpse of just some of the skills you will learn:- Receive and track P.O.s from Importers/customer service group for pending shipments- Retrieve shipment details from Shipment Communication Platform (SCP) to open file- Issue shipment handling instructions to Document Processing staff- Answer all customer inquires in accordance with the Customer Service Policy standards- Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit- Communicate with and ensure release of the freight from air carriers.- Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)- Provide accurate job costing forecast- Handle and manage all customer contact at file level regarding exceptions- Create and print the invoice for each shipment in a timely and accurate manner- Ensure the invoice is dispatched/mailed with other necessary documents to Accounts Receivable party- Assist Sales in compiling quotes by providing rates, tariffs, etc.- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.- Other duties as requested- o Cargo release with carrierso Require documents to support import of freightException handling by consulting with supervisorSkills we are looking for:· Excellent communication skills· Strong interpersonal skills to effectively interact with Internal and External Customers· Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import) or knowledge of logistics and supply chain· Good judgment skills and ability to make decisions· Team player- you must be comfortable learning new tasks and working to meet real time deadlinesContact the job poster Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]