Benefit Customer Service Representative

Benefits Customer Service, Minneapolis, MN   Kelly Services is currently seeking a Benefits Customer Service for one of our top clients in Minneapolis, MN. As a Benefit Customer Service placed with Kelly Services, you will serve as an integral member of our client’s team. Primary responsibilities will include providing customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.  Responsibilities Include: Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Maintain and document complete and accurate call and case notes Job Requirements: Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills High level attention to detail Strong computer skills with the ability to navigate multiple software applications Working knowledge of health and welfare and/or defined benefit pension plans a plus Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) Ability to type 30-40 WPM Ability to work in a team environment Ability to work in a multi-tasked environment and prioritize and organize work Ability to understand and follow oral and written instructions Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times) Must have excellent attendance and be punctual to work Fluent in Spanish a plus Bachelor’s degree preferred Why Kelly? With Kelly®, accounting and finance professionals like you will have access to some of the world’s most respected companies—providing you with challenging, high-visibility projects that can transform your career. We work with 99 of the Fortune 100™ companies, and more than 3,000 finance and accounting hiring managers rely on us each year to access the best temporary and full-time talent: people like you. As a Kelly Services candidate, you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans Let us help advance your career today. If you are interested in the position, please apply to this posting with an updated resume. Then follow up with an email to me, Carli Jaffe, Kelly Services Recruiter, at carh382@kellyservices.com. Thank you for your time and I look forward to working with you. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]