Customer Service Technical Support - Full-time / Part-time

Job DescriptionResponsible for acting as liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations and other queries.Some of the job duties will include:Answer incoming calls with a pleasant attitudeVerify Customer as Retail or DealerAssist with placement of orders, refunds, or exchangesTake payment information and other pertinent information such as address, and phone numbersAnswer questions about warranties or terms of saleSuggest solutions when a product malfunctionsUp sell with accessories when opportunity risesOutbound calling for new business and inactive Customers when having slow daysHours are 9:30 am to 6 pm Monday-FridayRequirementsSkills and Qualifications we are looking for:Customer serviceProduct KnowledgeQuality focusedProblem SolvingMarket KnowledgeDocumentation SkillsListeningPhone SkillsResolving ConflictAnalyzing InformationMulti-taskingHighlightsTemp-to-hire; Weekly electronic pay Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]