Customer Service Representative

Job DescriptionDo you have excellent customer service skills? Do you pride yourself on being able to relate to your customers and teammates? Kelly Services is looking for experienced customer service professionals just like you to work at a financial services company in Appleton.The role of a Customer Service Representative (CSR) will use internal reporting systems as well as customer websites to track and manage customer needs, answer incoming calls to field customer questions, and perform outgoing inquiry and follow up calls to ensure that there are no service disruptions. Successful individuals will have customer service experience, call center experience and/or the ability to direct difficult conversations, problem-solve, and handle escalated customer issues. The CSR will be responsible for navigating through several computer programs simultaneously while providing/entering accurate information throughout. As such, applicants must have intermediate to advanced computer skills, with experience and proficiency with the Excel, Outlook and general data entry.Pay rate: $12.00-$13.00/hourFull-time (1st shift) as well as part-time (2nd shift) available.Requirements* Must possess a minimum of 1 year experience in an office environment* Effective oral, phone and written communication skills* Ability to work in multiple computer systems* Strong data entry and Microsoft Office 2010 skills* Problem solving skills* Accurate and detail-oriented* Ability to work in fast-paced environment* Positive role model for other team members providing support and enthusiasmHighlightshttp://www.mykelly.us/US-MyKelly/Perks/ Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]