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Hours Full-time, Part-time
Location Raleigh, NC
Raleigh, North Carolina

About this job

Job DescriptionThis position is designed to communicate effectively with both drivers and customers to ensure that deliveries are consistently made on time as we work to meet the needs of our customers.Operations:- Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.- Consult with managerial personnel in order to meet operational goals.- Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.- Serve as a contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.- Manage contracts with Vendors and Independent Contractors to ensure all new and existing routes are covered as needed.- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.- Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.- Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.- Communicate Chain of Custody standards as required by BeavEx customers.- Resolve Vendor/IC problems or grievances and refer to corporate IC Services as appropriate.- Evaluate the importance of incoming telephone calls and prioritize accordingly.- Provide warehouse associate responsibilities on an as needed basis or during peak work periods.- Ensure that the policies and procedures as defined in the BeavEx Incorporated Operations Manual and Employee Handbook are consistently followed.- Other duties/tasks as assigned. Customer Service:- Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.- Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.- Keep customers notified of changes with route schedules.- Maintain appropriate customer data, including key contacts or address changes.Requirements- HS/GED or equivalent experience required; associates degree or other vocational/technical school training beyond high school is preferred.- 2-5 years courier, logistics, and customer service experience preferred.- Excellent verbal communication and problem-solving skills.- Computer skills including Microsoft Word, Outlook, the Internet, & routing software.- Interpersonal skills; ability to foster teamwork and motivate/coach others.- Knowledge of local and regional geographical area.- Knowledge of principles and processes for providing customer service.Monday-Friday, 1pm - 9pm Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]