Contact Center Specialist - Full-time / Part-time

Job DescriptionExcellent opportunity to work for a premier Eastern CT employer. The successful candidate should have experience in a call center setting environment. Responsibilities would include -real time data analysis, balancing call center volumes to meet KPI's-act as a central control point for daily schedule changes-Proactively escalates serious issues that may impact service levels to management-Provides administrative support of the new hire onboarding processRequirements*High School or equivalent in a call center, customer service, retail or related environment*1-2 years call center traffic and scheduling experience preferredQualifications/Knowledge, Skills, Abilities- Strong verbal/written communication and organizational skills.- Skilled at multi-tasking and managing competing priorities.- Experience with windows applications and ability to view and interpret multiple system screens concurrently.- Excellent working knowledge of Word and Excel.- Detail oriented and accurate.- Demonstrated ability to quickly recognize and diagnose trends and patterns in data and feel comfortable communicating nonconformance to management.- Must be available to work flexible hours as determined by the needs of the department including nights and weekends. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]