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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Louisville, CO 80027
Louisville, Colorado

About this job

Job DescriptionWe are looking for an experienced Customer Experience Assistant. This will be a temp to hire position for a great company in Louisville. The general job description is as follows:Greet customers, vendors and employees. Foster positive working relationships between all internal customers. Provide customer support to the site and perform administrative duties that support strategic initiatives and policies.Facilitate customer visits to include coordination of conference rooms, meals, travel, accommodations, agenda, and messages to align with the desired outcome of each visit and support execution of a superior Customer Experience.Coordinate Customer Experience survey and compile results to ensure site is meeting and exceeding customer satisfaction. Always look to identify and drive improvement processes within the Customer Experience.Create and ensure a positive Customer Experience through execution of the Customer Experience Manual and partnership with the Customer Experience Leader/Site Administrative Assistant and/or Site Management.Become knowledge expert in all areas related to Customer Experience including brand compliance and consistency throughout the site and tour planning/execution for all customer visFoster effective relationships with internal support partners (Site management, IT, Facilities, etc.) and external support partners (food & beverage providers, building vendors, area hotels, etc.) in such a manner that facilitates exceptional service delivery that exceeds customer expectations.Collaborate across the organization to identify and implement organizational best practices related to the customer experience initiative.Communicate with site leadership to ensure customer information is updated in visitation calendar. May create and distribute customer visit agenda as well as weekly visit reports. Work independently, set work priorities, plan workload and make routine decisions. Seek guidance on matters of an exceptional nature.Distribute weekly visit communications to the site.Effectively answer phone and direct incoming calls to appropriate personnel. Data entry.Please email your resume to katb616@kellyservices.com or call us at 303-444-7750. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]